Privacy Policy

Effective Date: 30 June 2025

Welcome to The English Sanctuary (https://theenglishsantuary.com) (“we”, “our”, “us”). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, postal address, and other identifiable details you provide through our website forms or during course registration.

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our site.

  • Usage Data: Information about how you use our website, including pages visited, time spent, and navigation paths.

  • Marketing and Communication Data: Your preferences in receiving marketing materials from us.

2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our English education services.

  • Respond to your enquiries, applications, and feedback.

  • Process registrations and payments.

  • Send you updates, newsletters, and promotional content (only with your consent).

  • Comply with legal obligations and protect our legal rights.

3. Disclosure of Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Trusted third-party service providers who assist in operating our website and conducting our business (e.g., payment processors, email marketing services).

  • Regulatory authorities or law enforcement agencies if required by law or to protect our rights and interests.

4. Data Security

We implement appropriate technical and organisational measures to secure your personal data against unauthorised access, alteration, disclosure, or destruction.

5. Your Data Protection Rights

As a data subject in Malaysia, you have rights under the Personal Data Protection Act 2010 (PDPA), including:

  • The right to access and correct your personal data.

  • The right to withdraw consent for us to process your personal data (where consent was previously given).

  • The right to limit the processing of your personal data for certain purposes.

To exercise these rights, please contact us at info@theenglishsantuary.com.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

The English Sanctuary
Email: atiq@theenglishsantuary.com
Website: https://englishsantuary.com