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No-Refund Policy

Effective Date: 15 July 2025

  1. General Policy

All payments made to English Sanctuary Sdn Bhd are strictly non-refundable. By enrolling in our programs, you agree that no refunds will be issued for any reason, including non-attendance, changes in schedule, or dissatisfaction with the service.

  1. Scope of Policy

This no-refund policy applies to all services offered by English Sanctuary Sdn Bhd, including:

  • Online tuition and educational classes
  • Physical/in-person learning programs
  • Any promotional packages or trial classes
  1. Payment Terms
  • All fees must be paid in full and in advance of the first class or session.
  • Enrollment is only confirmed upon successful payment.
  1. Student Acknowledgment

All students (or their parents/guardians) must acknowledge and accept this No-Refund Policy before completing enrollment. By proceeding with payment, you confirm your understanding and agreement to this policy.

  1. Contact Information

For further clarification, please contact us:

English Sanctuary Sdn Bhd
Email: tesadmin@englishsanctuary.my
Phone: +60195478115
Instagram: @englishsanctuary.my